Contact Us

If you need assistance in relation to your account, payments, bonuses, technical issues or responsible gambling when using the Db Bet service at db-bets.com, you can contact our support team through the secure contact form below. Please provide a valid e-mail address or messenger contact, your full name, your country of residence (for example, United Kingdom), and a clear description of your question or complaint. Where your request relates to an existing account, it is helpful if you also include your username, approximate date of registration and any relevant transaction or bet reference numbers. The information you submit will be used solely for the purpose of reviewing and responding to your enquiry in line with our privacy and KYC/AML procedures. Do not include full payment-card details, passwords or other highly sensitive information; our staff will never ask you to disclose your full login credentials through this form.

We aim to acknowledge most enquiries within one business day and to provide a substantive reply as soon as reasonably possible; response times may vary depending on the complexity of the issue and the volume of incoming requests. Live chat on db-bets.com is generally the fastest way to obtain real-time assistance and is available 24/7 in English; at present Db Bet does not publish a dedicated UK telephone number, so all support is provided online. Please note that Db Bet operates under an online gambling licence issued in Curaçao (Antillephone 8048/JAZ) and is not licensed or regulated by the United Kingdom Gambling Commission. As a result, UK customers do not have access to UK statutory gambling protections, GamStop self-exclusion, alternative dispute resolution providers or the UK courts and Ombudsman for gambling-related complaints. If you believe that your dispute has not been handled fairly after completing our internal complaints procedure, you may contact the Curaçao Antillephone complaints service at [email protected], although the effectiveness of this channel is limited. For confidential advice regarding gambling-related harm, you should instead contact independent UK support organisations and helplines. This information is provided for informational purposes only and reflects the position as of 2026.