Responsible Gaming

Responsible gaming means keeping gambling as a form of entertainment that you consciously control, never a way to solve financial problems or create income. When you access Db Bet via db-bets.com under the configuration known as Db Bet, it is important that you understand both the risks of gambling and the limits of the protections available to you as a player in the UK.

Db Bet operates from an offshore jurisdiction (Curaçao Antillephone licence 8048/JAZ) and is not licensed by the United Kingdom Gambling Commission (UKGC). This means UK-specific protections such as GamStop coverage, UK consumer law remedies, the UK Gambling Ombudsman and UK court-based regulatory enforcement normally available for UKGC-licensed operators do not apply to play on db-bets.com. In case of dispute, your options may be limited compared with playing on UK-regulated sites.

Despite these limitations, Db Bet is committed to promoting safer gambling practices. This page explains practical tools, support options and our internal approach to risk, so that you can make informed decisions, recognise early signs of harm, and take action quickly. This information complements, but does not replace, the general Terms and Conditions at https://db-bets.com/information/rules, bonus rules at https://db-bets.com/bonus/rules and KYC/AML provisions at https://db-bets.com/information/kyc. In any conflict, those documents prevail.

Risk Awareness

Most people who gamble do so occasionally and for fun. Problems arise when gambling starts to dominate your thoughts, time or finances. Because Db Bet is offered from an offshore jurisdiction with limited external oversight, it is especially important that you monitor your own behaviour and set conservative limits.

Common warning signs

• Thinking about gambling frequently, even when you are at work, studying or with family.
• Betting with money you cannot comfortably afford to lose, or using funds needed for bills, rent or debts.
• Increasing the size or frequency of your bets to chase previous losses ("chasing losses").
• Feeling irritable, restless or anxious when you try to cut down or stop gambling.
• Hiding gambling from family or friends, or lying about how much time or money you spend.
• Borrowing money, using overdrafts or taking new credit to fund gambling.
• Neglecting work, education, family or social responsibilities because of gambling.
• Gambling on offshore sites such as db-bets.com specifically because self-exclusion or GamStop blocks you from UK-licensed operators.

Quick self-assessment

Ask yourself the following questions and answer honestly with "yes" or "no":

• Do I ever gamble with money that was intended for essentials (rent, bills, food, debts)?
• Have I tried to recover losses by returning to db-bets.com as soon as possible?
• Do I feel unable to stop a gambling session even when I planned to?
• Have friends or family expressed concern about my gambling or finances?
• Do I use offshore sites like Db Bet because I am blocked on some UK-licensed platforms?
• Do I feel guilty, anxious or depressed after gambling?
• Have I ever lied about the amount I gambled or lost?
• Would it be hard for me not to gamble for one month?

If you answered "yes" to several of these questions, you may be at risk of, or already experiencing, gambling-related harm. Consider setting strict limits, taking a break or using the self-exclusion and support options described below, and seek professional help from the UK organisations listed on this page.

Limits & Tools

Setting clear limits before you start gambling is one of the most effective ways to stay in control. Because Db Bet operates on the BetB2B platform and its existing responsible gaming page at https://db-bets.com/information/responsible-gaming has historically been informational only, some tools described below may be applied manually by support rather than through automated account settings. If a particular option is not visible in your account, you should contact support and request that it be applied where technically possible.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to db-bets.com using your usual credentials.
2. Open the limits section: If available, go to "My Account" > "Responsible Gaming" or "Limits". In some versions of the site this section may be under "Personal Profile" or "Account Settings".
3. Choose limit type: Select a daily, weekly and/or monthly deposit limit. Think in terms of what you can comfortably afford to lose without affecting essential expenses.
4. Enter amounts: Manually type the maximum amount (for example, £20 per day, £50 per week, £100 per month). It is safer to choose the smallest figure that still lets you enjoy occasional play.
5. Confirm and save: Confirm your changes. Reductions to existing limits should take effect as soon as they are processed; any request to increase a limit should only be allowed after a cooling-off period (for example, 24 hours or more) and active confirmation from you.
6. If settings are not available: If you cannot see a "Limits" or "Responsible Gaming" section, contact customer support via your account and request manual deposit limits, clearly specifying the daily, weekly and monthly caps you want.

Time and session limits

• Session reminders: Where the platform allows, you may enable on-screen reminders that appear, for example, every 30 or 60 minutes of continuous play. Use these prompts to review your balance and decide whether to stop.
• Session duration cap: Set a maximum single-session length (for instance, 60 or 90 minutes). Once reached, you should log out immediately and not return until the next day.
• Manual time tracking: If the site does not display session timers, use an alarm or timer on your phone and commit to logging out when it goes off.

Short breaks ("Time-Out")

1. Decide on the break period: Choose a minimum period during which you want your access restricted, such as 24 hours, 48 hours or 72 hours.
2. Locate the tool: If available, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
3. Select duration: Pick the desired duration from the list of options and confirm. During this period you should not be able to place bets or make deposits.
4. Request via support if needed: If there is no visible time-out function, contact support and request a temporary block on your account for the chosen period. Ask support to confirm in writing when the block is active.

Remember that, because db-bets.com is not covered by the UKGC framework, there is no statutory requirement for these tools to exist or to work in a particular way. Where they are not available or their behaviour is unclear, you should combine manual measures (for example, uninstalling apps, using blocking software and avoiding mirrors) with the external support options listed below.

Self-Exclusion

If you feel that limits and short breaks are not enough, you should consider self-exclusion. This is a stronger measure that blocks access to your Db Bet account for a fixed or indefinite period. For UK players using an offshore site such as Db Bet, self-exclusion is a voluntary arrangement between you and the operator; it is not governed by UK self-exclusion rules and does not integrate with GamStop.

How to request self-exclusion

1. Log in to your account: Access db-bets.com with your username and password.
2. Open the self-exclusion section: If present, navigate to "My Account" > "Responsible Gaming" or "Self-Exclusion". On some versions this may appear under "Security" or "Account Status".
3. Choose the exclusion period: Typical options range from 6 months, 1 year, 2 - 5 years up to a lifetime (permanent) exclusion from that account.
4. Confirm your decision: Read the explanation carefully and confirm that you understand the consequences, then submit your request. You may be asked to type "SELF-EXCLUDE" or similar to confirm.
5. If no section is visible: Contact customer support via live chat or secure message, clearly state that you wish to self-exclude, specify the desired period (minimum 6 months for a meaningful exclusion) and ask for written confirmation once the block has been applied.

Consequences of self-exclusion

• Account access: You should not be able to log in, place bets, deposit or receive bonuses on that account for the duration of the exclusion.
• Funds and withdrawals: Where legally and technically possible, Db Bet aims to process withdrawal of any remaining real-money balance not tied to active bonuses or suspected fraud. Promotional balances may be treated in line with the general T&Cs at https://db-bets.com/information/rules.
• New accounts: You should not open new Db Bet accounts to bypass a self-exclusion. Attempts to do so may result in closure of the new account and confiscation of winnings under the general rules.
• Scope of the exclusion: Self-exclusion with Db Bet applies only to your account on db-bets.com and related mirrors that use the same account infrastructure. It does not extend to other operators, even if they are on the same BetB2B platform, and it is not linked to the UK GamStop register.
• Legal limitations for UK players: Because Db Bet is licensed in Curaçao (Antillephone, licence 8048/JAZ) and not by the UKGC, self-exclusion is not enforced under UK regulatory rules. You should therefore also use national schemes (such as GamStop) and independent blocking tools if you reside in the UK.

For many people at risk, a long-term or lifetime exclusion from all online gambling is the safest choice, particularly when gambling has already caused serious financial, relationship or mental health problems.

Support Resources

Professional and peer support can be critical in regaining control. You are not limited to operator-based solutions; independent UK and international organisations can provide confidential advice, counselling and tools even if your gambling takes place on offshore sites like db-bets.com.

Local support for UK players

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week. Trained advisers offer confidential support, information on treatment and help you plan next steps.
• GamCare Online Services: Live chat, email support and moderated forums are available via www.gamcare.org.uk, including dedicated areas for young people and affected others.
• NHS Gambling Services: The NHS offers specialist problem gambling clinics and mental health support. Visit www.nhs.uk and search for "gambling addiction" to find services in England, Scotland, Wales and Northern Ireland.
• Debt and money advice: For help with debts linked to gambling, contact organisations such as StepChange Debt Charity (www.stepchange.org) or Citizens Advice (www.citizensadvice.org.uk).

International support organisations

National self-exclusion schemes

• GamStop (UK): GamStop is the UK's free online self-exclusion register for operators licensed by the UKGC. Registering at www.gamstop.co.uk blocks your access to participating UK-licensed gambling websites and apps for periods of 6 months, 1 year or 5 years. Important: Db Bet at db-bets.com is not UKGC-licensed and is not part of GamStop. Even if you register with GamStop, you may still be able to access db-bets.com, so you should combine GamStop with blocking software and self-exclusion directly with Db Bet.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is Spain's national self-exclusion register for regulated gambling. Players residing in Spain can register via the official government channels to block access to Spanish-licensed operators.
• Land-based schemes: In some countries and UK regions there are separate self-exclusion schemes for betting shops, casinos and gaming arcades (for example, MOSES in parts of the UK). Check local regulator websites for details if you gamble in physical venues.

Blocking software and device tools

• Gamban: Commercial blocking software that can be installed on computers and mobile devices to block access to thousands of gambling sites and apps, including many offshore domains and mirrors. See www.gamban.com for details.
• BetBlocker: A free, charity-run blocking application that restricts access to many gambling websites. Available for multiple platforms at www.betblocker.org.
• Other tools: You can also use parental control settings, DNS filters, browser extensions and app store restrictions to reduce exposure to gambling content.

All of these services operate independently of Db Bet. They provide confidential, non-judgmental help and generally do not share your information with the operator or with db-bets.com. Where possible, use a combination of national schemes, blocking tools and professional support for maximum protection.

Help for Family

Gambling problems affect not only the person who gambles but also partners, family members and friends. If you are concerned about someone using Db Bet or other gambling services, you may need support and guidance yourself.

How to talk to someone about their gambling

• Choose a calm, private time to talk, avoiding moments immediately after gambling losses or arguments.
• Use "I" statements (such as "I'm worried about how gambling is affecting you and our finances") rather than accusations or threats.
• Focus on specific behaviours and consequences (missed payments, secrecy, mood changes) rather than moral judgment.
• Encourage them to look at this responsible gaming page, consider self-exclusion and contact professional support services.
• Set clear boundaries to protect yourself (for example, not lending money that may be used for gambling).

Support for affected family members

• GamCare affected others services: GamCare provides advice and support specifically for family and friends of people with gambling problems, including a forum and live chat. See the "Affected Others" section at www.gamcare.org.uk.
• Gambling Therapy - family support: Gambling Therapy offers online groups and forums for partners and relatives of people with gambling disorder at www.gamblingtherapy.org.
• Gam-Anon: A fellowship for friends and families of compulsive gamblers, with meetings and resources listed at www.gam-anon.org.

Recommended next steps

• Encourage the person to speak to a GP or mental health professional and ask for a referral to gambling-specific treatment (for example, NHS gambling clinics in the UK).
• Consider contacting the National Gambling Helpline yourself to discuss how to respond safely and constructively.
• Seek advice on safeguarding children and household finances if gambling is causing serious harm.
• Remember that you are not responsible for another person's gambling, and it is appropriate to seek your own counselling or support.

Operator's Commitment

Db Bet, as offered to UK players via db-bets.com under the Db Bet configuration, is operated on the BetB2B white-label platform and holds an online gambling licence (number 8048/JAZ) issued by Curaçao Antillephone. Licence information has been verified via the validator at https://validator.antillephone.com, most recently in January 2025, although the validator seal may not always appear on UK-facing mirrors. Payments are processed by subsidiaries or payment agents located in Cyprus. The precise licence-holding entity, company registration number, legal address and tax identification have not been specified in the available information and may require separate confirmation by the player.

Risk checks and monitoring

• Behavioural monitoring: The platform may review selected indicators such as unusually high or rapidly increasing deposits, extended play sessions, repeated failed deposit attempts, frequent bonus use and chargeback patterns.
• Interaction and warnings: Where risk indicators are detected, Db Bet may send in-account messages, on-site notifications or emails encouraging you to set limits, take a break or consider self-exclusion. In cases of strong concern, support may temporarily restrict parts of your account while clarifying your circumstances.
• Customer-initiated flags: If you tell support that you have a gambling problem or ask for help, this may be recorded on your account so that future interactions prioritise safer gambling measures.

When support may contact you

• Where there is a sudden and significant change in your betting pattern, especially if associated with large deposits or losses.
• When you repeatedly request higher limits or react strongly to any responsible gaming intervention.
• If third parties contact Db Bet with serious concerns about your gambling or safety (subject to data protection constraints).

Because Db Bet is licensed offshore and not by the UKGC, there is no UK statutory duty to conduct affordability checks or to intervene at specific thresholds for UK residents. Internal reviews are carried out on a best-efforts basis within the limits of the Curaçao regulatory framework and the BetB2B platform. Players remain primarily responsible for monitoring their own gambling and using the external support resources listed on this page.

If you believe Db Bet has not dealt appropriately with a responsible gaming issue connected to its Curaçao licence, you may contact the Antillephone supervisory body at [email protected]. This is an external complaints channel for licence-related matters only and, according to available information, may offer limited practical assistance in individual disputes. It does not replace independent legal advice or UK regulatory remedies, which are generally not available for offshore operators such as db-bets.com.

Updates

Responsible gaming practices, regulatory expectations and the technical capabilities of db-bets.com may change over time. Db Bet may update this page to reflect new tools, internal procedures or external support options.

• Notification methods: Where material changes are made to responsible gaming tools or relevant terms, Db Bet may notify you via email to your registered address, in-account messages, website banners or pop-up notices at login.
• Checking for the latest information: You should periodically review this page, the general Terms and Conditions, the bonus rules and the KYC/AML policy to ensure you understand the current conditions of play and the protections available.
• Relationship with other documents: This page is informational and does not override the binding contractual terms at https://db-bets.com/information/rules or the licence conditions imposed by Curaçao Antillephone.

Licence status check: The Curaçao licence (8048/JAZ) was last confirmed via the regulator's validator in January 2025. You may perform your own checks at any time at https://validator.antillephone.com.

Last updated: 20 January 2026.

Contact & Feedback

Accurate contact information is important for responsible gaming support. According to the data currently available, Db Bet has not publicly specified a dedicated telephone number or email address exclusively for responsible gaming queries, and no separate postal address, headquarters or legal address has been provided. Subsidiaries or payment agents in Cyprus handle certain transactions, but players should rely primarily on the secure communication tools provided inside their db-bets.com account.

How to contact Db Bet about responsible gaming

• In-account support: Log in to db-bets.com and use the available support channels (such as live chat or secure message/ticket system). Clearly state that your query relates to "Responsible Gaming" or "Safer Gambling".
• Email (if displayed in your account): If a general support email address is shown when you are logged in, you may write to that address and include "Responsible Gaming" in the subject line, summarising your concerns and any actions you wish to request (limits, time-out, self-exclusion).
• Regulator contact (licence-related issues only): For unresolved matters specifically linked to the Curaçao licence, you may contact the Antillephone supervisory body at [email protected]. This is not a general customer service channel and may have limited effectiveness.

Self-control feedback template

When contacting Db Bet or an external support organisation, it can help to provide structured information about your gambling. You may use the following template in a secure message:

• 1. How often I gamble on db-bets.com: (for example, "Several times a week / daily / more than once a day").
• 2. Typical monthly amount I deposit: (approximate £ figure).
• 3. Main concerns: (for example, chasing losses, hiding gambling, using credit, impact on mood or relationships).
• 4. Actions I want to take now: (for example, set strict deposit limits, activate a 72-hour time-out, request a 6-month or lifetime self-exclusion).
• 5. Consent to contact: Confirm whether Db Bet or a support organisation may contact you to discuss responsible gaming and what your preferred method (email, phone, chat) is.

This information will help Db Bet and independent support services understand your situation and recommend appropriate measures. Always keep copies of your communications for your own records, especially when dealing with offshore operators where formal dispute mechanisms and UK consumer protections may be limited.