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Privacy Policy

This Privacy Policy explains how Db Bet, operating the United Kingdom - facing version of the Db Bet online gambling service available via db-bets.com and related access points, collects, uses, shares, and protects your personal data. It applies to all visitors to our website, registered players, and any other individual whose data we process in connection with our remote betting and casino services.

By using db-bets.com, creating an account, or otherwise interacting with our services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation ("UK GDPR") and the UK Data Protection Act 2018, insofar as they apply to us.

Effective date: 6 November 2025
Last reviewed: January 2026

Who We Are

For the purposes of data protection law, the "data controller" is the company that determines why and how your personal data is processed in connection with the Db Bet service on db-bets.com (the "Service"). Db Bet is an online gambling brand operated on the BetB2B white-label platform and offered to United Kingdom players on a cross-border basis.

The Service operates under a remote gambling licence issued in Curaçao under Master Licence 8048/JAZ by Curaçao Antillephone. The precise legal name, registration number, and registered address of the licence-holding company and any payment processing subsidiaries (for example in Cyprus) are specified in the Terms & Conditions and on your account or transaction documentation, and are incorporated into this Privacy Policy by reference.

For any privacy-related questions or requests, you may contact our data protection team using the contact methods published on db-bets.com (for example, via the "Contact", "Support", or "Privacy" links in the footer or within your account). When you contact us, please clearly mark your message as a "Privacy / Data Protection Request" so it can be routed to the responsible personnel.

Please note that Db Bet does not hold a United Kingdom Gambling Commission (UKGC) licence. As a result, UK gambling ombudsman schemes, UKGC dispute resolution procedures, and GamStop do not apply to your gambling relationship with us. However, this Privacy Policy is designed to align with UK data protection standards for users in the United Kingdom.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with db-bets.com and whether you register and use an account. The main categories include:

Identity and Contact Data

  • Registration data: full name, username, date of birth, country of residence, address (where requested), and other information needed to create and maintain your account.
  • Contact details: email address, mobile or landline phone number, preferred language of communication, and any other contact channels you provide.
  • KYC/verification data: copies or details of identity documents, proof of address, payment ownership evidence, and, where applicable, video-call recordings or screenshots used to complete verification procedures in line with our KYC/AML rules.

Technical and Usage Data

  • Technical data: IP address, device identifiers, operating system, browser type and version, time zone, language settings, and similar technical information captured when you access our website or apps.
  • Log and activity data: login and logout times, session identifiers, security logs, access timestamps, and information about pages viewed, clicks, menus used, and navigation paths.
  • Cookies and similar technologies: online identifiers (such as cookie IDs), pixels, tags, and other tracking technologies used for functionality, security, analytics, and marketing, as described in the "Cookies & Tracking Technologies" section.

Financial and Transaction Data

  • Payment data: partial card details (masked PAN), payment instrument type, e-wallet identifiers, bank information shared by you or our payment partners, transaction identifiers, and risk or fraud flags provided by payment processors.
  • Betting and gaming data: betting stakes, selections, odds, outcomes, wins and losses, account balance, bonus usage, game sessions, and cash-out history.

Behavioural and Communication Data

  • Profile and behavioural data: your betting patterns, product preferences (sports, casino, live casino, etc.), frequency and value of play, responsible gaming flags and limits, and responses to surveys or promotions.
  • Marketing and communication data: your preferences for receiving marketing (email, SMS, push notifications), records of consent and opt-outs, campaign performance data, and interactions with our marketing messages.
  • Customer support data: records of contacts with support (including tickets, chats, emails, or call summaries), complaints, and any documents or screenshots you send us.

Legal Basis for Processing

We rely on several legal grounds under the UK GDPR (and comparable international frameworks, where applicable) to process your personal data. Depending on the specific processing activity, one or more of the following bases may apply:

  • Performance of a contract: We process data that is strictly necessary to enter into and fulfil our contract with you, including:
    • creating and managing your Db Bet account;
    • accepting deposits, processing bets, paying winnings, and administering loyalty or bonus programmes;
    • providing customer support and resolving operational issues.
  • Compliance with legal obligations: We process your data where required to meet our legal and regulatory duties, especially:
    • know-your-customer (KYC) and anti-money-laundering (AML) checks;
    • fraud and crime prevention measures, including cooperation with competent authorities and regulators (for example, Curaçao Antillephone under licence 8048/JAZ);
    • record-keeping, tax, financial reporting, and other mandatory retention requirements.
  • Legitimate interests: We process data where necessary for our legitimate business interests, provided these are not overridden by your interests or fundamental rights, including:
    • maintaining the security and integrity of db-bets.com, our systems, and our users;
    • internal analytics, service improvement, and product development;
    • personalisation of content, non-intrusive marketing to existing customers, and prevention of abuse or bonus misuse.
  • Consent: In specific cases, we rely on your freely given consent, which you may withdraw at any time, for example:
    • sending you electronic marketing communications not covered by legitimate interests;
    • using non-essential cookies or similar technologies for targeted advertising or detailed analytics;
    • processing special categories of data, if ever requested, in strictly limited circumstances.

Where we rely on consent, you may withdraw it at any time using the tools provided (for example, in your account or in each marketing message) or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, and we may still process your data on other lawful grounds where applicable.

Purpose of Processing

We use your personal data only for specified, explicit, and legitimate purposes, and we do not process it in a way that is incompatible with those purposes. In particular, we process your data for the following reasons:

  • Provision of the Service: to register and manage your account, verify your identity, allow you to place bets and play games, process deposits and withdrawals, credit winnings, administer bonuses, and provide support.
  • Regulatory and legal compliance: to perform KYC and AML checks, monitor transactions for suspicious activity, comply with gambling licence conditions under Curaçao Antillephone licence 8048/JAZ, respond to lawful requests from authorities, and comply with financial reporting and record-keeping duties.
  • Service quality and improvement: to analyse performance, resolve technical issues, optimise our website and apps, improve user experience, and develop new features and products on the BetB2B platform.
  • Risk management and fraud prevention: to detect and prevent fraud, money laundering, bonus abuse, account takeovers, and other harmful or unlawful activities, including through profiling and automated risk scoring where appropriate safeguards are in place.
  • Marketing and personalisation: to send you promotional offers, news, and tailored content about Db Bet (subject to your preferences), to measure the effectiveness of campaigns, and to personalise our offers based on your profile and betting behaviour.
  • Corporate governance and business operations: to manage our business, including audits, internal reporting, dispute management, mergers or reorganisations, and to enforce our Terms & Conditions.

Disclosure & Sharing

We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards and contractual protections.

Service Providers and Partners

  • Platform providers: BetB2B and other technology partners supplying the gaming platform, risk management tools, and hosting or infrastructure services necessary to operate db-bets.com.
  • Payment processors and banks: financial institutions, card schemes, and payment service providers (including subsidiaries or agents located, for example, in Cyprus) that process deposits, withdrawals, and chargebacks on our behalf.
  • Verification and anti-fraud providers: identity verification, KYC/AML screening, fraud detection, and risk assessment providers, who help us fulfil legal obligations and protect our operations.

Group, Affiliates, and Marketing Partners

  • Affiliates and marketing networks: partners that refer you to db-bets.com or display our advertising. We may share limited data (such as conversion and tracking information) where you have consented to such tracking or where it is strictly necessary for attribution and fraud prevention.
  • White-label and related operators: where permitted by law and our licence conditions, we may share limited risk or exclusion information within the wider operator network to prevent fraud or account misuse.

Regulators and Authorities

  • Regulatory and supervisory authorities: Curaçao Antillephone and other competent bodies that supervise our gambling operations and licence 8048/JAZ, as well as financial intelligence units and law-enforcement agencies where required.
  • Dispute resolution bodies and courts: external advisers, lawyers, and judicial or administrative bodies involved in handling complaints, disputes, or legal proceedings.

Corporate Transactions

  • Business transfers: in connection with any potential or actual merger, acquisition, asset sale, restructuring, or insolvency event, your data may be shared with prospective or actual purchasers and their advisers, subject to confidentiality obligations and applicable law.

Where data is shared with processors acting on our behalf, we require them to use the data only in accordance with our instructions and to implement appropriate technical and organisational measures to protect it.

International Transfers

Because Db Bet operates on an international basis, your personal data may be transferred to, and processed in, countries outside the United Kingdom and the European Economic Area ("EEA"), including jurisdictions that may not provide the same level of data protection as your home country.

  • Operational locations: your data may be processed in Curaçao (licensing and core operations), Cyprus (payment processing and related services), and other countries where our technical and support partners are located. References to Comoros in the broader operator network may be relevant for some related services, although this is not confirmed for Db Bet specifically.
  • Legal safeguards: when transferring personal data from the UK/EEA to countries without an adequacy decision, we seek to rely on appropriate safeguards such as:
    • the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses (SCCs);
    • supplementary technical and organisational measures, including encryption and access controls;
    • contractual obligations requiring recipients to protect your data and respect your rights.
  • Onward transfers: where our service providers further transfer your data, they must do so in line with our contracts and applicable data protection rules.

You may obtain more information about the specific safeguards applied to international transfers relating to your account by contacting us through the privacy contact channels on db-bets.com.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to protect our legitimate interests (including in relation to potential disputes). Retention periods may vary by category:

  • Account and identity data: basic registration details, identity verification records, and key account information are typically retained for the duration of your account and, after closure, for up to five (5) years or longer where required by AML, counter-terrorist financing, or other legal obligations.
  • Transaction and betting data: records of deposits, withdrawals, bets, winnings, losses, and financial statements are usually kept for at least five (5) years from the relevant transaction or account closure, in line with regulatory and accounting requirements.
  • Customer support and complaint data: communications with support and complaint files are retained for as long as needed to manage and evidence the interaction, and typically for up to three (3) to five (5) years after the case is closed, depending on the context.
  • Marketing data: information about your marketing preferences and consents is retained for as long as you remain subscribed and for a short period (usually up to two (2) years) after you opt out, solely to evidence your request and ensure it is respected.
  • Cookies and tracking data: cookie and similar identifiers are stored according to their technical lifespan, which usually ranges from the end of the browsing session for session cookies to up to two (2) years for certain persistent cookies, unless you delete them earlier via your browser or our preference tools.

When the applicable retention period expires, we will either securely delete or irreversibly anonymise the data, unless we must retain it for longer to meet legal obligations, resolve disputes, or enforce our rights. Where deletion is not technically feasible (for example, in backup systems), we will isolate your data and protect it from further processing until deletion is possible.

Your Rights

Under the UK GDPR and comparable data protection regimes, you have a number of rights regarding your personal data. These rights apply regardless of the fact that Db Bet operates under a Curaçao licence, because we target users in the United Kingdom and other regions.

  • Right of access: you may request confirmation as to whether we process your personal data and obtain a copy of that data, along with information about how we use it.
  • Right to rectification: you may request that inaccurate or incomplete personal data be corrected or updated. In many cases, you can update certain details directly in your account settings.
  • Right to erasure ("right to be forgotten"): you may request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected, you withdraw consent (where consent was the only legal basis), or you successfully object to processing. This right is not absolute and may be limited by legal retention obligations, especially in relation to gambling and AML laws.
  • Right to restriction of processing: you may request that we restrict processing of your data in certain circumstances, such as while we verify its accuracy or where you object to processing pending our assessment.
  • Right to object: you may object to processing based on our legitimate interests (including profiling) on grounds relating to your particular situation. You also have an absolute right to object at any time to the use of your data for direct marketing, in which case we will stop such processing.
  • Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may request to receive certain personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
  • Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of prior processing. After withdrawal, we may still process your data where another legal basis applies.

How to exercise your rights. You can submit a request by using the privacy or support contact options provided on db-bets.com. Please provide sufficient information for us to verify your identity (for example, your username, registered email, and a brief explanation of your request). We may ask for additional verification data where necessary to protect your account and personal data.

Response time and charges. We aim to respond to all valid requests within one (1) month (30 days) of receipt. This period may be extended by a further two months for complex or multiple requests, in which case we will inform you of the extension and the reasons. We generally do not charge a fee for handling your request, unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act.

Nothing in this Privacy Policy limits any additional rights you may have under other data protection frameworks that apply to you (for example, the EU GDPR if you are in the EEA, or Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, to the extent relevant). Where such rights are broader, we will seek to respect them in line with our legal obligations and technical capabilities.

Cookies & Tracking Technologies

We use cookies and similar technologies on db-bets.com to make our Service work, to enhance your experience, to analyse usage, and, where permitted, to personalise content and advertising. Cookies are small text files stored on your device when you visit our website.

Types of Cookies

  • Strictly necessary cookies: session and persistent cookies that are essential for operating the website, providing core functionality (such as logging in, maintaining your session, and processing transactions), and ensuring security. These cookies cannot be switched off in our systems and are usually set only in response to your actions.
  • Functional cookies: cookies that enable enhanced functionality and personalisation, such as remembering your language, region, or display preferences. If you do not allow these cookies, some services may not function properly.
  • Analytics and performance cookies: first-party or third-party cookies (for example, from analytics providers) that help us understand how visitors use db-bets.com, which pages are most popular, and how users navigate the site. We use this information to improve performance and usability.
  • Advertising and targeting cookies: cookies set by us or our advertising partners to build a profile of your interests and show you relevant adverts on db-bets.com or other sites. These cookies may rely on unique identifiers and track your browsing across different websites.

Managing Cookies

  • Browser controls: you can configure your browser to block or alert you about cookies, or to delete cookies that have already been placed. The method varies by browser; please refer to your browser's help section for instructions.
  • On-site settings: where available, you may use our cookie banner or preference centre to manage your consent for non-essential cookies and change your choices at any time.
  • Impact of disabling cookies: if you disable or reject certain cookies, some parts of db-bets.com may not function correctly, and you may not be able to use all features of the Service.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration, or destruction.

  • Encryption and transmission security: we use industry-standard Transport Layer Security (TLS 1.2+) or higher to encrypt data transmitted between your browser and db-bets.com. Sensitive data is protected in transit and, where appropriate, encrypted or pseudonymised at rest.
  • Access controls: access to personal data is restricted to authorised personnel and service providers who need it for legitimate business purposes and are bound by confidentiality obligations. We apply role-based access controls and review access rights regularly.
  • Authentication and account protection: we encourage strong passwords and may implement additional security features such as multi-factor authentication for sensitive operations, login monitoring, and automatic session time-outs.
  • Infrastructure and monitoring: our systems are hosted on secure infrastructure operated by reputable providers. We use firewalls, intrusion detection or prevention technologies, and logging to monitor for suspicious activity.
  • Security management and training: we maintain internal policies and procedures addressing information security, data protection, and incident response. Relevant staff receive training to handle personal data responsibly and to recognise security risks.
  • Audits and standards: we periodically review our security controls and may engage independent experts to assess them. We aim to align our practices with recognised industry standards for information security (such as ISO 27001 principles), even though Db Bet is not formally certified under ISO 27001 or SOC 2 as of January 2026.
  • Incident response: in the event of a personal data breach, we will investigate the incident, take appropriate remedial measures, and, where required by law, notify relevant supervisory authorities and affected individuals without undue delay.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue directly.

Contacting Db Bet

  • Online support: use the customer support channels available on db-bets.com (such as live chat, ticket system, or contact forms) and clearly indicate that your request relates to "Privacy" or "Data Protection".
  • In-account messaging: where available, you may send a secure message from within your account with details of your request or complaint.
  • Written communication: you may write to the legal or registered address of the operator as listed in the Db Bet Terms & Conditions, referencing your username and the nature of your privacy complaint.

We will review and respond to your complaint or request within the timeframes set out in the "Your Rights" section (normally within 30 days), and will inform you of any steps taken or proposed to address your concerns.

Escalation to Supervisory Authorities

If you are not satisfied with our response, or if you believe that we are processing your personal data in a way that infringes applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.

  • United Kingdom - Information Commissioner's Office (ICO)
    Website: https://ico.org.uk
    Telephone (UK): +44 303 123 1113
    Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
  • Curaçao - Curaçao Antillephone
    For issues related to our Curaçao licence 8048/JAZ, you may contact the licence supervisor using the complaint email referenced for Antillephone licensees:
    Email: [email protected]
    Please be aware that this channel is primarily for regulatory compliance matters and may have limited effectiveness for individual player disputes.
  • Mexico - INAI (where relevant): if you are located in Mexico and believe your data protection rights have been infringed, you may contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.
    Website: https://www.inai.org.mx
  • Other EEA / EU supervisory authorities: if you are in the European Economic Area, you may lodge a complaint with your local data protection authority. Contact details are available on the website of the European Data Protection Board (EDPB).

We encourage you to contact us first so that we can attempt to address your concerns before you approach a supervisory authority, but you are not obliged to do so.

Updates

We may update this Privacy Policy from time to time to reflect changes in our processing activities, technologies, legal or regulatory requirements, or business operations related to Db Bet and db-bets.com.

  • Notification of changes: when we make material changes, we will take appropriate steps to inform you in advance, which may include:
    • displaying a prominent notice or banner on db-bets.com;
    • sending an email or in-account message to registered players; and/or
    • notifying you via your account dashboard or mobile app.
  • Version control: each version of this Privacy Policy will be identified by a "Last updated" date. Previous material versions may be retained for reference where required by law or internal governance.
  • Advance notice for significant changes: where feasible and where changes significantly affect your rights or how we process your data (for example, introducing new processing purposes or international transfers), we will provide at least 30 days' advance notice before the changes take effect, unless urgent implementation is required by law or security reasons.
  • Your choices: if you do not agree with the updated Privacy Policy, you may close your account and stop using the Service. Continued use of db-bets.com after the effective date of an update will constitute your acknowledgement of the changes.

Last updated: January 2026