Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the remote gambling services made available under the brand "Db Bet" via the website db-bets.com (the "Website"). By accessing, registering an account or placing any bet on the Website you agree to be bound by these Terms. If you do not agree, you must not use the Website. Effective date: 1 January 2026.

Definitions

In these Terms, unless the context requires otherwise:

"Operator" means the corporate entity or entities identified on db-bets.com as holding a remote gambling sub-licence under Curaçao Master Licence 8048/JAZ and responsible for operating the Website and providing the gambling services (including any payment agents or subsidiaries, such as those located in Cyprus).
"Db Bet" means the configuration of the Website and services targeted at users accessing db-bets.com from the United Kingdom, operated on the BetB2B platform under the Db Bet brand.
"Website" means the online gambling platform available at db-bets.com (including any mobile, mirror or replacement domains or applications that the Operator may use from time to time).
"User", "you", "your" means any natural person who accesses the Website, opens an account or uses any of the services offered on the Website.
"Player" means a User who has successfully registered an account and placed at least one bet or wager using real or bonus funds.
"Account" means the personal online account opened and maintained by a User on the Website and used to access the gambling services and hold funds.
"Bet" means any stake, wager or risk of value (including but not limited to cash funds, bonus funds or free bets) placed by a Player on sports, esports, casino games, live casino, virtual events, lotteries or any other markets made available on the Website.
"Wager" has the same meaning as Bet and includes any turnover requirement for the purposes of bonus conditions.
"Bonus" means any promotional benefit, including but not limited to bonus money, free spins, free bets, cashback, enhanced odds, tokens or similar incentives, credited to an Account under promotional offers described on the Website or at https://db-bets.com/bonus/rules.
"Real Money Balance" means the part of your Account balance consisting of funds that you have deposited and any winnings derived from those funds that are not subject to wagering requirements.
"Bonus Balance" means the part of your Account balance consisting of Bonuses and any associated winnings that remain subject to wagering requirements or other conditions.
"KYC" means "know your customer" verification procedures described on https://db-bets.com/information/kyc, including, where applicable, video calls and enhanced due diligence in line with anti-money-laundering requirements.
"Payment Method" means any deposit or withdrawal method made available on the Website from time to time, including but not limited to bank cards, e-wallets, bank transfers, vouchers and, where allowed, crypto-assets.
"Responsible Gaming Policy" means the information and tools described at https://db-bets.com/information/responsible-gaming and any related pages concerning safer gambling.
"Rules" means these Terms and any game rules, bonus rules, KYC/AML rules, or sport-specific market rules published on the Website, including those at https://db-bets.com/information/rules and https://db-bets.com/bonus/rules.

Account Registration

Eligibility and age verification

Age requirement: You may create an Account and use the Website only if you are at least 18 years old or such higher legal age as applies in your country of residence. If you are resident in the United Kingdom, using remote gambling services while under the age of 18 may constitute a criminal offence. The Operator may request proof of age at any time and may suspend or close your Account if you cannot adequately demonstrate that you meet the age requirement.
Legal capacity and local law: By registering, you confirm that you have full legal capacity to enter into these Terms and that it is lawful for you to use the Website under the laws of your residence and/or nationality. The Website operates under a Curaçao licence and is not licensed by the UK Gambling Commission (UKGC); you must therefore ensure that accessing Db Bet via db-bets.com is not prohibited for you.

Registration process

Account creation: To open an Account, you must complete the registration form on the Website, providing at least a valid email address, date of birth, full name and other details requested. The Operator may also require a mobile phone number and country of residence.
Email and contact verification: The Operator may send a verification link or code to your email address or phone number. You must complete verification within the timeframe specified on the Website; otherwise, your Account may remain restricted or be closed.
KYC and document checks: Before allowing deposits, bets, Bonuses, withdrawals or at any later time, the Operator may perform KYC checks as described in detail at https://db-bets.com/information/kyc. You may be asked to provide identification documents (such as passport or ID card), proof of address, proof of payment method ownership and, in some cases, to participate in a live video call for identity verification and to comply with anti-money-laundering obligations.
Multiple accounts: You are allowed to hold only one Account for Db Bet on db-bets.com. Duplicate Accounts may be closed and any associated Bonuses cancelled, and the Operator may void bets placed from duplicate Accounts in accordance with these Terms and applicable rules.

User obligations

Accuracy of information: You must provide accurate, complete and up-to-date information during registration and throughout your use of the Website. You must promptly update your details if they change. The Operator may rely on information in your Account for KYC, payment processing and dispute resolution; providing false or misleading information may result in Account suspension or closure, forfeiture of Bonuses and possible voiding of bets.
Confidentiality of credentials: You are responsible for keeping your login credentials (username, password, two-factor authentication codes and similar) confidential and for all activity carried out through your Account. You must not allow any third party to access or use your Account. If you suspect that your Account has been compromised, you must change your password immediately and notify the Operator via the contact channels provided on the Website.
Use of the Website: You must use the Website only for personal recreational gambling and not for commercial, professional, automated, robotic or any unlawful purposes, including money-laundering or fraud. You must not attempt to interfere with the proper functioning of the Website, manipulate odds, exploit software bugs, collude with other players or use any systems designed to circumvent checks or restrictions.

Betting & Gameplay Rules

Placing bets and participation in games

Offer and acceptance: Betting offers displayed on the Website constitute an invitation to you to place a Bet. A Bet is accepted only when it is confirmed by the Operator's servers and appears in your betting history. If there is any discrepancy between what is shown on your device and what is recorded on the Operator's systems, the latter shall prevail.
Minimum and maximum stakes: Each market, event or game may have its own minimum and maximum Bet limits, which may differ between sports, casino games and other products. These limits are shown on the relevant pages or at the time of placing the Bet. The Operator may, at its discretion, set or adjust individual limits, including limiting the maximum payout or the maximum Bet per Player, per bet or per event.
Types of bets: The Website may offer pre-match and live sports bets, single, multi and system bets, casino games, live casino tables, slots, virtuals and other products. Specific game rules, return-to-player percentages and house edges are provided by the relevant game supplier or in the game information section and form part of these Rules.

Bet confirmation, modification and cancellation

Irreversibility after placement: Once a Bet has been placed and confirmed by the Operator, you cannot cancel or modify it. You are responsible for checking that your Bet details (including event, market, odds and stake) are correct before confirming.
Operator's right to void or adjust bets: The Operator may declare a Bet void, partially or fully, or may adjust settlement if: (i) the Bet was accepted at materially incorrect odds or with an obvious error; (ii) the relevant event or market information was incorrect; (iii) a technical fault occurred; (iv) betting integrity concerns arise; or (v) the Bet breaches these Terms or any applicable rules. In such cases, the Operator's maximum liability will generally be limited to refunding the stake of the affected Bet.
Cash out and early settlement: Where offered, cash out or early settlement options are features provided at the Operator's discretion and may be withdrawn or changed at any time. A cash-out request is not confirmed until accepted and recorded by the Operator's servers.

Conduct in live casino, chats and interactive features

Respectful behaviour: When using live casino, chat functions or any interactive features, you must act respectfully towards dealers, other players and staff. Insults, harassment, hate speech, threats, discriminatory language or any other inappropriate content are strictly prohibited.
No collusion or cheating: You must not collude with other Players, use bots or automated tools, exploit loopholes, share confidential information or engage in any fraudulent activity. The Operator may monitor patterns of play across the BetB2B platform to detect suspicious behaviour and may suspend or close Accounts and void Bets where cheating or collusion is suspected.
Content moderation: The Operator may remove chat messages, mute users, restrict access to live tables or terminate sessions where it considers that any rule has been breached or that behaviour is harmful to other users or to the integrity of the games.

Bonus Terms

Activation and eligibility

Bonus offers: The Website may from time to time offer Bonuses, including welcome packages, reload bonuses, free spins, free bets, cashback and loyalty rewards. The detailed conditions for each offer are set out in the promotion description and in the bonus rules at https://db-bets.com/bonus/rules, which form part of these Terms.
Eligibility criteria: Bonus offers may be restricted by country, currency, payment method, or other criteria. As Db Bet operates offshore and is not licensed by the UK Gambling Commission, some promotions may not be displayed or available to Users from the UK. The Operator may exclude or limit Bonuses for Users who fail KYC checks, use certain Payment Methods or are considered bonus abusers.
Activation requirements: To activate a Bonus, you may need to opt-in, enter a bonus code, make a qualifying deposit, place a qualifying Bet or meet other requirements as described in the promotion. Activation and credited Bonus amounts are confirmed only when recorded in your Account balance.

Wagering requirements and timeframes

Turnover obligations: Bonuses are typically subject to wagering requirements, for example a requirement to wager the Bonus amount and/or deposit amount a specified number of times before withdrawal of related winnings is allowed. The exact wagering multiple, eligible games and contribution percentages are stated in the relevant bonus description and in the bonus rules.
Time limits: Each Bonus may have a specific validity period (for example, 7, 14 or 30 days) from the time it is credited or from the time of first qualifying Bet. If wagering requirements are not fully met within the stated timeframe, the Bonus and any associated winnings may be forfeited. You are responsible for monitoring remaining time and requirements in your Account.
Game contributions: Different game categories may contribute differently to wagering. For example, slots may contribute 100%, while table games, live casino or certain low-risk bets may contribute less or 0%. The contribution table in the bonus rules is binding for the purpose of calculating whether wagering requirements have been met.

Prohibited games, betting patterns and bonus abuse

Restricted games and bets: Certain games or bet types may be excluded from wagering requirements or may be restricted while a Bonus is active. This may include, without limitation, some high-RTP slots, progressive jackpots, low-margin bets, "both outcomes" betting, or other patterns that minimize risk. The list of restricted content for Bonuses is published in the bonus rules.
Abusive strategies: Bonus abuse, including but not limited to multi-accounting, using VPNs to circumvent country restrictions, deliberately delaying game rounds, exploiting software glitches or wagering patterns designed solely to unlock Bonuses with minimal risk, is prohibited. The Operator may remove Bonuses, void winnings and close Accounts in cases of suspected abuse.
Combining promotions: Unless expressly stated otherwise, Bonuses cannot be combined. Only one active Bonus (including free bets and free spins) may be in play on an Account at a time. Attempting to stack, overlap or otherwise combine multiple promotions in breach of the rules may lead to the cancellation of all related Bonuses.

Payments & Withdrawals

Deposits

Available methods: The Operator makes various Payment Methods available through the Website, which may include bank cards, e-wallets, bank transfers, local payment solutions and, where permitted, crypto-assets. Availability depends on your country, currency and other factors. Payment processing may be carried out by subsidiaries or agents, including entities located in Cyprus.
Funding your Account: Deposits are credited to your Account once confirmed by the Operator's systems and, where applicable, by the payment provider. The Operator may set minimum and maximum deposit limits per transaction, per day or per Account. Details are provided on the deposit page.
Source of funds: You must only use Payment Methods that are registered in your own name and must not deposit funds originating from illegal activities. The Operator may request documents to verify the ownership and source of funds before or after crediting a deposit.

Withdrawals

Withdrawal requests: You may request a withdrawal of available Real Money Balance using the methods offered in your Account. Withdrawals generally must be made to the same Payment Method used for deposit, where possible, and may be subject to minimum and maximum limits.
Processing times: The Operator aims to review withdrawal requests within a reasonable time; however, processing depends on KYC checks, payment provider availability and technical factors. Indicative timeframes, such as 1 - 3 business days for internal processing plus payment provider timescales, are provided on the Website and may vary by method and jurisdiction.
KYC and security checks: The Operator may delay or withhold withdrawals pending completion of KYC, anti-fraud and anti-money-laundering checks as described in the KYC/AML policy at https://db-bets.com/information/kyc. This may include requests for additional documents and, in some cases, a video call. Failure to provide requested information may result in cancellation or reversal of withdrawals and possible Account closure.

Fees, limits and currency

Fees and charges: The Operator may charge reasonable fees for processing deposits or withdrawals, currency conversions or dormant Accounts, as specified on the Website. Your bank, card issuer or payment provider may also apply fees, which the Operator does not control.
Limits and restrictions: The Operator may impose daily, weekly or monthly deposit and withdrawal limits, as well as maximum win limits per Bet or per Account. These may depend on your verification status, chosen Payment Method, country of residence and internal risk assessment.
Currency conversions: If you deposit or withdraw in a currency different from your Account currency, funds may be converted at the Operator's or payment provider's prevailing exchange rates. Conversion differences may result in small gains or losses which you accept as a condition of using the services.

Refunds and adjustment of bets and bonuses

Deposit refunds: Deposits are generally non-refundable once used for betting or once a Bonus has been activated. In exceptional cases, and at the Operator's discretion, a refund of unused deposits may be considered after appropriate KYC and anti-money-laundering checks. Any refund may be made only to the original source of funds.
Bet settlement corrections: If a Bet is settled incorrectly due to human error, technical malfunction or erroneous data from third-party providers, the Operator may correct the settlement by re-settling the Bet based on the official result or by voiding the Bet. In such cases, any overpayments may be reversed from your Account, and any underpayments may be credited.
Bonus reversals: The Operator may cancel or adjust Bonuses and associated winnings where terms have been breached, where there is evidence of abuse, or where a Bonus has been credited incorrectly. If Bonus-related winnings have already been withdrawn, the Operator may seek recovery in line with these Terms and applicable law.

Limitation of Liability

Operator's responsibilities

Service provision: The Operator will provide the gambling services on the Website with reasonable skill and care and will use commercially reasonable efforts to ensure that accepted Bets are recorded, that games run according to their rules and that results are accurately reflected in your Account.
Fairness of games: Casino and live casino games are provided by third-party software suppliers on the BetB2B platform and are designed to operate on random number generators or other fair mechanisms. Game rules, paytables and, where applicable, theoretical return-to-player percentages are available in the game information and form part of these Terms.

Exclusions and limitations

Technical failures: The Operator is not liable for any loss or damage resulting from interruptions, delays, lag, disconnections, system or communication errors, equipment or device failures, or network outages on your side or on the side of third-party providers. If a game round is interrupted due to a technical issue on the Operator's side, reasonable efforts will be made to restore the game state or to settle the round in accordance with the official game rules.
Errors in odds or information: The Operator is not liable for errors in odds, market names, event details, statistics or other information displayed on the Website. The Operator may declare affected Bets void or adjust settlement as described in these Terms. In such cases, the Operator's obligation is normally limited to returning the stake of any voided Bet.
Indirect or consequential loss: To the maximum extent permitted by applicable law, the Operator is not liable for any indirect, consequential, punitive or special damages, including loss of profits, loss of data, business interruption or loss of opportunity, arising out of or in connection with your use of the Website, even if the Operator has been advised of the possibility of such damages.
Maximum liability: Without prejudice to the foregoing, and except where expressly stated otherwise by mandatory law, the Operator's aggregate liability to you arising out of any single Bet or game round shall not exceed the amount of the stake placed on that Bet or game round. For ongoing or repeated issues, the Operator's total liability shall not exceed the lesser of (i) the total amount of stakes you placed in the affected product during the 30 days preceding the event giving rise to the claim, and (ii) the equivalent of EUR 1,000 in your Account currency.

UK-specific consumer protection note

Offshore operation: The gambling services for Db Bet on db-bets.com are provided under a Curaçao licence (8048/JAZ) and are not licensed by the UK Gambling Commission. As a result, UK statutory consumer protection regimes, UK-based alternative dispute resolution schemes and self-exclusion systems such as GamStop generally do not apply to your use of the Website.
No representation of UK oversight: Nothing in these Terms should be understood as representing that the services are regulated or supervised by UK authorities. You acknowledge that you are using an offshore, grey-market gambling service and that enforcement of any rights you may have may be limited and may not be practically available through UK courts or ombudsman schemes, subject always to any mandatory provisions of law that cannot be excluded.

Intellectual Property Rights

Ownership of content and software

Operator and third-party rights: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, user interfaces, trademarks, logos (including Db Bet and Db Bet), domain names, text, graphics, photographs, audio-visual content, animations, game designs and layouts, are owned by the Operator, its group companies, licensors or third-party game providers.
Limited licence to use: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content for personal, non-commercial entertainment purposes only. No other rights are granted.

Restrictions on use

No copying or distribution: You must not copy, reproduce, adapt, modify, translate, reverse engineer, decompile, disassemble, distribute, transmit, publicly display, publicly perform, sell, rent, lease or otherwise exploit any part of the Website, its software or content without the prior written permission of the Operator or the relevant rights holder, except to the extent expressly permitted by applicable law.
No unauthorized access: You must not attempt to access the underlying source code, circumvent security or access controls, or interfere with the normal operation of the Website. Use of bots, scripts or other automated means to access or interact with the Website is prohibited unless expressly authorized in writing by the Operator.

Privacy & Data Protection

Privacy policy: The Operator processes personal data in accordance with its privacy policy published on the Website. The privacy policy explains what personal data is collected, how it is used, the legal bases for processing, how long data is retained, and your rights in relation to your personal data.
Reference to local laws: As Db Bet operates under a Curaçao licence and uses payment and platform providers in various jurisdictions (including Cyprus and the BetB2B platform), your personal data may be transferred to and processed in countries outside your country of residence. For UK residents, this means that data protection standards may differ from those under UK GDPR, although the Operator will take reasonable steps to protect your data.
Binding nature: By creating an Account or using the Website, you acknowledge that you have read and understood the privacy policy and agree that all personal data you provide will be processed in accordance with that policy and with applicable data protection laws.

Changes to Terms

Right to amend: The Operator may amend, update or replace these Terms, the bonus rules, game rules, KYC policy or other documents forming part of the Rules at any time, for example to reflect changes in law, regulatory guidance, licensing conditions, product features, security requirements or business practices.
Notification of changes: Material changes to these Terms will, where reasonably practicable, be communicated by one or more of the following methods: (i) a notice or banner on the Website; (ii) a message sent to your registered email address; or (iii) a notification within your Account. The updated version of the Terms will show a new effective date.
Acceptance of revised Terms: Continued use of the Website after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Website and may request closure of your Account and withdrawal of any available Real Money Balance, subject to KYC, anti-fraud and anti-money-laundering requirements.

Termination & Suspension

Operator's rights

Suspension and investigation: The Operator may suspend your Account, restrict access to certain products or withhold withdrawals where there is reasonable suspicion that: (i) you have breached these Terms or any Rules; (ii) your Account is linked to fraud, money-laundering or other unlawful activity; (iii) you are underage or have provided false information; (iv) you have engaged in bonus abuse, collusion or match-fixing; or (v) required KYC checks have not been completed.
Closure of Account: The Operator may close your Account on notice where: (i) the reasons for suspension are confirmed; (ii) your Account has been inactive for an extended period, subject to applicable dormant account rules; or (iii) the Operator decides, in its sole discretion, to cease offering Db Bet services to you or to users in your jurisdiction.

User's rights

Voluntary closure: You may request closure of your Account at any time by contacting the Operator through the channels provided on the Website. Before closing the Account, the Operator may ask you to withdraw any remaining Real Money Balance, subject to KYC and anti-money-laundering checks.
Self-exclusion and limits: Responsible gambling tools are described on https://db-bets.com/information/responsible-gaming. As the Operator is not part of UK national self-exclusion schemes such as GamStop, any self-exclusion you request will apply only to Db Bet and other related domains operated by the Operator under its Curaçao licence, as described on the Website.

Effect of termination and treatment of funds

Outstanding obligations: Termination or suspension of your Account does not affect any obligations that have already arisen, including settlement of outstanding Bets, payment of amounts owed to the Operator or cooperation with investigations.
Refund of balances: Upon closure of a non-problem gambling Account, the Operator will, subject to KYC and legal obligations, pay out any remaining Real Money Balance to you via an approved Payment Method. Bonuses and Bonus Balances are generally forfeited upon closure.
Confiscation in case of breach: Where the Operator reasonably concludes that you have seriously breached these Terms, engaged in fraud, money-laundering, cheating or other unlawful activity, it may confiscate or withhold winnings and Bonuses, void Bets and retain funds where required or permitted by applicable law or regulatory requirements.

Governing Law & Jurisdiction

Applicable law

Curaçao law: These Terms, your relationship with the Operator and your use of the gambling services provided through Db Bet on db-bets.com are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws that may apply in your country of residence and cannot be lawfully excluded.
Cross-border nature: You acknowledge that you are accessing an offshore gambling service that operates under Curaçao Master Licence 8048/JAZ via the BetB2B platform. The Operator is not licensed by the UK Gambling Commission, and any rights you may seek to assert in the United Kingdom may be limited in practice.

Dispute resolution

Internal complaints: If you wish to raise a complaint about the Website, a Bet, a payment or any other matter, you must first contact the Operator's customer support using the methods provided on the Website, providing full details and any supporting evidence. The Operator will investigate and respond within a reasonable period.
Regulator escalation: If you are not satisfied with the Operator's response and your dispute concerns the operation of the gambling services under the Curaçao licence, you may contact the licence validator for Master Licence 8048/JAZ at https://validator.antillephone.com and/or submit a complaint to the regulator's email address currently stated as [email protected]. You acknowledge that this channel is operated by the licensing authority and that its effectiveness for resolving individual player disputes may be limited.

Courts and arbitration

Jurisdiction: Subject to any mandatory legal provisions to the contrary, any dispute, controversy or claim arising out of or relating to these Terms, your use of the Website or any Bet shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, and you hereby irrevocably submit to the jurisdiction of those courts.
No UK ADR: As the Operator is not licensed by the UKGC, UK-accredited alternative dispute resolution (ADR) entities and ombudsman schemes for gambling are generally not available for disputes relating to your use of Db Bet on db-bets.com.

Contact Information

Customer support: Up-to-date contact details for customer support (including any available email address, live chat feature or in-account messaging system) are provided in the "Contact" or equivalent section of db-bets.com. You should use those channels for questions, complaints, Account queries and requests for self-exclusion or limits.
Legal and compliance correspondence: Formal legal notices and compliance-related correspondence should be submitted through the contact methods designated for such purposes on the Website. Where a specific legal contact address is indicated in the Website's "Information" or "Rules" sections at https://db-bets.com/information/rules, you should use that address.
Regulatory contact (licensing authority): For matters related to the Curaçao Antillephone licence 8048/JAZ, including complaints that have not been resolved satisfactorily by the Operator, you may use the validator and contact details provided at https://validator.antillephone.com and the current complaint email address [email protected]. This contact point is operated by the regulator, not by the Operator.
Address information: The Operator's registered and mailing addresses, and details of any Cyprus-based payment processing subsidiaries or agents, are published (where applicable) on db-bets.com in the footer or in the "Information" section. You should refer to those details for any required postal correspondence. Where such addresses are not displayed, you should contact customer support to request current information.